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Frequently Asked Questions

Do you have a minimum?

Yes, in order to ensure the highest quality of service, our services start at $10,000 Per Event, this does not include delivery and set up. Please note that a Ceremony and Reception are considered 2 events.

**For multiple events, the minimum for Pre-Wedding Events is $5,000.00 Per Event when booked w/Wedding & Reception. 

**For Smaller Pre-Wedding Events such as Haldi, Puja, Grashanti, Vidhi, etc. we can only do these if All Events are booked with us: Pre-Wedding Events and Wedding/Reception 

What are my first steps in selecting a floral designer?

If you would like to reach us, please start with initial inquiry so we can check availability.  From there we will then send you a questionnaire to gather information for the event(s). This is the best way to reach us and get into our system, we are always working and creating for our events. Monday - Wednesday we are at our Showroom/Warehouse building quotes and holding meetings with new and current clients.

You may contact us through Instagram, Email (chezrosefloraldesign@yahoo.com), Facebook but we will always refer back to the initial contact form or questionnaire to begin the process.

 

Is there a deposit required to save the date? Can I make changes after that point?

We require a deposit that is 30% of your quote to save the date. This deposit is non-refundable and will state so on your signed contract/quote. We understand that our contract is a working document that will not be finalized until you determine the details of the event. We are flexible and anticipate changes until 2 weeks prior to your wedding/event. At that time, we require all final changes be submitted and the balance paid in full. (changes cannot be reduced more than 20% of the original signed contract, this is due to the time and scheduling we have put aside for your project)

 

Do you have a delivery or service charge?

We are happy to provide any level of service that your event might require. Our delivery and set up charge is based on a number of factors, including location, the scope of work and number of staff members required. When you meet with our designer, we will go over all the options available at your event. This amount is typically 20% of the Quote Total. Please note that this fee can be higher due to circumstances like distance, labor, lodging, etc.

 

Can you provide any items for rent?

We have an extensive inventory of decor options available for rent. Our selection includes furniture, pillars, chandeliers, backdrops, risers, etc. We are happy to discuss all of your rental options and create a package that is specifically tailored to your event. Please Contact us about items you're interested in. If you need something you do not see please ask, we will find it.

What is your cancellation policy?

From the time you book your event up until 2 weeks prior to the event you may cancel but will forfeit your deposit. 

Any cancellations with the 2 weeks of the event the client will be responsible for the total cost of the event as everything will have been ordered and in process.

Please understand that this is a "custom order" and if final payment is not made in full by the final consultation, this contract will be cancelled and all payments are forfeited.

In the case your event is postponed for any reason we will be happy to transfer your full deposit amount to the new date as long as we have availability.

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